Buggy Motorola v545
When I tried to connect to the Internet via my Palm again this morning, I found it had gone back to not working - either giving a PPP timeout or just giving up and cancelling the connection. I tried calling Orange support while I was on the train up to the Royal London this afternoon. It took over 10 minutes to get an answer and then just as I was giving the agent my name, I lost the signal.
I tried again at about 11:15 this evening. It still took about 10 minutes to get through, but being back at home I wasn't at risk of suddenly losing the signal again. After about half an hour of being transferred to more senior people, I finally got an answer. It appears there's a bug in my phone (a Motorola v545), which means that it sometimes locks on to a particular GPRS mast and doesn't switch to a nearer one when it should.
I was advised to do a hard reboot (remove the battery while the phone is powered up) then connect it back up a little while later and try again. This has fixed the problem. The impression I got from the agent was that it's not just this phone that's affected by this issue.
[ Entry posted at: Sat 19 Aug 2006 23:01:45 UTC | 0 comment(s)... | Cat: Geeky ]