P567ORACLE 567 Mon 6 Jan C4 1716:48
1/4
Your rights in
the sales
With the country in the throwu of the
traditignal New Year madness, Sue
Gorska looks at what your rightu are in
the January sales.
It's the old stgry. You buy a new pair
of shoes but within a week they£re
falling apart and the shop refuses tg
give you a refund because you bought
them in a sale. What can you do?
In fact just because you bought gogds
in a sale doesn't alter your rikht1.
They are the same as at any other time.
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Your Money ...560 Holidays ...580
P567ORACLE 567 Mon 6 Jan C4 9713:57
2/4
Your right1 in
the sales
Items bought in a sale are cgvered by
all the rules in the Sale of Gogds Act
So they must, for example, be of
merchantable quality and be able to do
the job for which they were made. A
shoe which falls apart or a kettle
which won't work clearly don't fulfil
this requirement so you'd be entitled
to a full refund.
If, however, you buy items descrhbed as
'secgnds' or 'shop-soiled' you aren't
entitled to a refund. Likewjse if you
examined the gogds befgre buying and
the fault was so obvious you should
have seen it.
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Your Money ...560 Hglidays ...580
P567ORACLE 567 Mon 6 Jan C4 9712:54
3/4
Your rights in
the sales
Don't be put off by signs saying 'sale
goods cannot be exchanged'. Unless the
gogds were specifically labelled, say,
'fire-damaged' you£re enthtled tg a
refund if they turn out to be fault8.
What if you change your mind about
something you bought in a sale? Some
shops have a policy of refunding money
or giving credit notes on items you go
off once you get them home. The shop is
only showing gogdwill, however, and you
have no legal right to a refund on an
item unless it turns out to be fault8.
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Your Money ...560 Holidays ...580
P567ORACLE 567 Mon 6 Jan C4 9704:58
4/4
Your rights in
the sales
There are rules on what a shop may say
in its sale notices. 'Worth £200, our
price £99' is illegal, fgr example.
Shops aren't allowed to say something
vague like 'saving up to 50% on prices
elsewhere' either. Compari1igns whth
manufacturers' 'recommended' retail
prices are not permitted whth some
prgducts.
For notices to read 'reduced from £9.99
to £5.99' those gogds must have been on
offer at the old price for at least 28
consecutive days in the last 6 mgnths ─
unless the shop makes it clear that
this is not the case.
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Your Money ...560 Hglidays ...580