Work Experience

• Technology Support Technician

  2017-Present

  Audio/Visual and computer maintenance for the School of Medicine as part of the classroom and videoconferencing support team. Assist faculty and distinguished speakers with classroom technologies, such as TurningPoint, Office 365, and Sakai. Report on Audio/Visual and computer issues using JIRA and escalation of complex support issues to the correct group. Sort, distribute, and dispose of surplus hardware from storage and system upgrades. Completed training courses AV Essentials (InfoComm/AVIXA) and AV Associate (Extron).

• Barista

  2017-2017

  Make and serve espresso drinks and related food and beverage items. Handle food according to HACCP guidelines and standards for quality food-service operations. Interact with customers in a friendly and courteous manner.

• Print and Marketing Sales Associate

  2016-2017

  Deliver exceptional customer service and respond resourcefully to customer requests and concerns about products and services.

• IT Coordinator

  2015-2016

  Maintaining a wide range of hardware and systems for Swansea University Students' Union. Working with Windows, Linux, Google Apps for Business, NuTickets, and MSL based digital systems we provided a wide range of services to students' at Swansea University.

• Union Ambassador

  2014-2015

  Representing the Students' Union at University events such as employability events and forums, and promoting these events through social media and traditional marketing techniques. As a technology specialist I worked closely with Student Media such as The Waterfront newspaper and Xtreme Radio. At the start of the year the student radio station had many hardware issues and could not stream or record shows. I have worked closely with the radios executive committee to redesign a more efficient and reliable system.

• Activity Team Member

  2008-Present

  Maintaining and developing the Go-Kart activity for the Scouts Association. This includes equipment care, site construction, and teaching children how to operate Go-Karts both safely and enjoyably. For more details on the team see scoutgokarts.co.uk.

• Student Ambassador

  2013-2015

  Showing prospective students and their families around the University and Physics department. Advising them on what course best suits them and what is involved with studying physics. I also represent the university at outreach events with local schools.

• Publicity Officer

  2013-2014

  Promoting the Swansea University Computer Societies services and events to increase membership and student involvement. Whilst in the society and working on the executive committee I have learnt a great deal about computer science and the management of projects. Having the opportunity to work with a computer society that is 25 years old has been a great experience and has taught me a lot about how well managed communications and utilising individuals strengths is key to success.

• Event Promoter

  2011-2012

  Using strong communication and hosting skills to meet and exceed ticket sales goals.

• Shop Assistant - JJB Sports

  2009-2010

  Processing and checking incoming stock deliveries for discrepancies and for quality control; Using organisational skills and keen eye for detail to handle deliveries and maintain shop displays; Utilising strong communication skills to build rapport with customers and colleges.

Education

• Swansea University

  2010-2015

  BSc Physics 2:1 (Hons) graduate. Whilst studying I was involved with many sports clubs, societies, and Students' Union events. Ranging from Computer and Physics Societies to Lifesaving and Mountaineering clubs.

• Bilborough College

  2008-2010

  I studied Mathematics, Chemistry, Physics, and Photography A-levels. Whilst at this college I also took part in the Duke of Edinburgh Silver Award and First Aid classes.

• Alderman White Secondary School

  2003-2008

  Along with the basic GCSEs I studied Product Design, Applied Art, Food Technology, and French.